Privacy policy

Your privacy matters to us. This policy explains what data we collect, how we use it, and your rights as a customer.

Who We Are Śilpa is an online fashion brand based in the UK. When you shop with us, we are responsible for your personal data.

What We Collect When you place an order or create an account, we collect your name, email address, delivery address, phone number, and payment details. Payment information is processed securely through Shopify — we never store your card details. We also collect basic browsing data such as pages visited and time spent on site through cookies and analytics tools.

How We Use Your Data We use your information to process and fulfil your orders, send order confirmations and shipping updates, provide customer support, prevent fraud, and improve our website. With your consent, we may also send you marketing emails about new products and offers. You can unsubscribe at any time using the link in any email.

Third Parties We work with trusted third parties to operate our business, including Shopify (our website platform), payment providers, and shipping couriers. We also use Meta (Instagram/Facebook) and Google to show you relevant ads. These platforms may use cookies to personalise what you see. We do not sell your data to anyone.

Cookies Our website uses cookies to remember your preferences, keep your basket intact, and understand how people use our site. You can manage your cookie preferences in your browser settings or via our cookie banner.

Your Rights You have the right to access, correct, or delete the personal data we hold about you at any time. To make a request, contact us at info@silpaclo.com.

Data Retention We keep your data for as long as necessary to provide our services and meet legal obligations. Order data is typically retained for 6 years in line with UK tax law.

Changes to This Policy We may update this policy from time to time. Any changes will be posted on this page.

Contact For any privacy-related questions, please contact us at info@silpaclo.com.

Last updated: May 2026